Living Edge Furniture — Warranty Policy

At Living Edge Furniture, we take pride in crafting durable, functional, and stylish furniture designed to enhance your workspace. However, if your purchase isn’t quite what you expected, don’t worry — we’ve got you covered!

We provide a simple, hassle-free warranty and service policy to ensure your satisfaction and long-term comfort.

Warranty Overview

• Chairs:
  Covered by a 2-year replacement guarantee on wheels, hydraulic system, and tilting mechanism.
• All Other Office Furniture & Décor Items:
  Covered by a 2-year warranty against manufacturing defects.

All warranty periods begin from the date of delivery.

Replacement Warranty (Within 2 Years for Chairs)

If your chair experiences any issue within the warranty period, our service team will assess the product to determine the necessary action:

• Minor Issues / Service Needs:
  We’ll provide free servicing or adjustments to resolve performance issues.
• Parts Damage:
  If a part (e.g., wheel, hydraulic system, or tilt mechanism) is found defective, it will be replaced at no additional cost.
• Major Defects:
  If the chair is beyond repair or has major defects affecting multiple components, it will be replaced with a new one.

Pickup or delivery charges apply during the replacement period.

2-Year Warranty on Furniture & Décor

This warranty covers manufacturing or structural defects in materials and workmanship.
If any issues arise:

• Servicing or Repairs:
  We will repair the affected parts free of charge within the warranty period.
• Replacement of Parts:
  If replacement is required, costs (if applicable) will be communicated in advance.
• Transportation:
  After the warranty period or for non-covered issues, transportation charges may apply at actual cost.

Warranty Exclusions

The warranty does not cover:

• Damage due to misuse, rough handling, or improper installation
• Fading, stains, or discoloration due to sunlight or liquids
• Wear and tear from regular use
• Natural wood grain variations or fabric pilling
• Overloading furniture beyond weight capacity
• Products installed or altered by unauthorized technicians
• Third-party items (e.g., monitors, electronics)

Warranty is void if:

• Product is used outside normal office/home environment
• Invoice or proof of purchase is missing
• Product is physically damaged or exposed to moisture/extreme temperature

Service & Transportation

• Inside Dhaka:
  A BDT 500 transportation charge applies for pickup and redelivery after servicing.
  Alternatively, customers may bring the product directly to our office and collect it after service — no transport charge applies.
• Outside Dhaka:
  Please inspect your product at delivery. Report any damages to the courier immediately and inform us the same day.

Contact Us

For service or warranty claims, please contact our service team: