Return & Refund Policy
At Living Edge, we’re committed to ensuring you have the best shopping experience possible. If you’re not completely satisfied with your purchase, we offer a straightforward return and refund policy to make your experience hassle-free.
1. Return Eligibility
Timeframe: You can return most items within 02 days of receipt. Please note that some products may have different return policies (e.g., clearance items, custom orders).
Condition: Items must be unused, in their original packaging, and in the same condition as when received. This includes all tags, labels, and accessories.
Proof of Purchase: A receipt or order confirmation is required for all returns.
2. Non-Returnable Items
The following items are non-returnable:
- Sale items (unless defective)
- Custom or personalized items
3. How to Return an Item
Contact Us: Before returning an item, please contact our customer service team at info@livingedge.com.bd or +8801734758869 to initiate the return process.
Return Authorization: We will provide you with a Return Authorization Number (RAN) and return instructions.
Pack and Ship: Pack the item securely, including the RAN and a copy of your receipt. Ship it to the address provided by our customer service team.
4. Refund Process
Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.
Refund: If the return is approved, we will process a refund to your original payment method. Please allow 5-7 business days for the refund to appear on your account.
Shipping Costs: Original shipping costs are non-refundable. If you’re returning an item due to an error on our part or a defective product, we will cover return shipping costs..
5. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. We cannot process exchanges directly, but our customer service team will assist you with the return and reordering process.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement , including any applicable shipping costs. Please include clear photos of the damage or defect in your initial communication.
7. Contact Information
For any questions or concerns regarding our return and refund policy, please reach out to our customer service team:
- Email: livingedge.info@gmail.com
- Phone: 01734758869
- What'sApp: +8801734758869
- Address: 45/A, Somaj Kollan Road, Senpara Porbata, Mirpur 10, Dhaka 1216
Thank you for shopping with Living Edge! We appreciate your business and look forward to serving you again.
Shipping policy
Delivery Time:
- Standard delivery time is between 3 to 5 working days for regular orders depending on stock availability and shipping location.
- For corporate and special cases, delivery may take longer depending on factory workload. Customers will be informed of the delivery timeline on order confirmation.
- Delivery date may change due to unforeseen circumstances.
Delivery Method:
- For orders within Dhaka city, we offer home delivery and free assembly using our own or third party transport.
- For orders outside Dhaka city, we offer door-to-door shipping via partner courier service company. In this case, self-assembly of product is required, but we can assist with assembly via video call if needed.
